Terms of Service

These Terms of Service ("Terms") govern your access to and use of this website and the digital products offered on it (the "Service"), operated by Prizmo Studio, based in the Slovak Republic ("we", "us", "our"). By accessing the Service or purchasing a product, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Who We Are

We are a digital art studio offering downloadable cliparts, printable greeting cards, and art goods, along with bespoke 3D animated banner commissions. For any question about these Terms, contact us at info@prizmostudio.com.

2. Digital Products & License

All products sold through the Service are digital files delivered electronically. Upon successful payment, you receive a limited, non-exclusive, non-transferable license to use the purchased file(s) according to the license tier stated on the product page at the time of purchase (personal or commercial use). You may not resell, redistribute, sublicense, or share the raw source files, whether modified or unmodified, as a standalone product. Ownership and all intellectual property rights in the products remain with us or our licensors at all times.

3. Orders & Payment

Payments are processed by our payment provider, acting as Merchant of Record, which is responsible for billing, applicable sales tax/VAT collection, and secure handling of your payment details. We do not store your card or payment account information ourselves. Prices are displayed in the currency shown at checkout and may include or exclude tax depending on your location, as calculated by our payment provider.

4. Delivery & Right of Withdrawal

Digital products are delivered immediately after successful payment, typically via a direct download link. Because our products are digital content not supplied on a tangible medium, by completing a purchase you expressly request immediate delivery and acknowledge that you lose your statutory 14-day right of withdrawal once delivery/download begins, in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights. Full details are set out in our Refund Policy.

5. Custom 3D Banner Commissions

Custom banner requests submitted through the Service are quotes, not binding orders, until both parties agree on scope, price, and delivery timeline by email. Separate terms (including any deposit and revision policy) will be confirmed with you directly before work begins.

6. Acceptable Use

You agree not to use the Service for any unlawful purpose, to attempt to gain unauthorized access to any part of the Service (including the admin area), or to interfere with the Service's normal operation.

7. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service or the products. Nothing in these Terms limits any liability that cannot be excluded or limited under applicable EU or national consumer protection law.

8. Governing Law & Disputes

These Terms are governed by the laws of the Slovak Republic, without prejudice to any mandatory consumer-protection rules of your country of residence if you are an EU consumer. If you are an EU resident, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve a dispute with us.

9. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be sent to info@prizmostudio.com.